Frequently Asked Questions
1. How much will I owe?
Tuition is charged by credit hour for the Chiropractic (DC),
Naturopathic (ND), Acupuncture (ACU), Oriental Med (OM),
Prerequisite (Pre-Req), and Bachelor of Biomedical Science (BS)
programs. The Massage Therapy (MT), and Chiropractic Assistant
(CAP) programs are charged by the clock hour.
2. When is tuition due?
All tuition is due on or before the start of the new trimester.
All students are responsible for confirming all due dates and
deadlines as they may change from published dates in the Academic
Bulletin.
3. When will I receive a billing
statement?
As a courtesy student billing unofficial statements are sent out
two weeks prior to the start of the trimester. It is imperative
that all returning and new students periodically check the MyNU Student Portal to view the most
current student billing. On the first of every month a student
statement is mailed to students that have a remaining balance on
their account.
4. What are accepted forms of payment?
We accept cash, personal check, money order, cashiers check,
credit card, or financial aid. You may also call the Cashier
at 630-889-6557 and pay by credit card over the phone. There is no
fee for using a credit card.
5. Where do I send my payments?
Payments can be made in person at the Cashier's window located on
the second floor of Janse Hall. After-hours payments can be placed
in the drop box in front of the registration window. Payments can
also be mailed directly to: ATTN: Student Accounts Cashier,
National University of Health Sciences, 200 E. Roosevelt Rd.,
Lombard, IL 60148.
6. What are the Cashier's hours of
operation?
The Cashier is open Monday, Tuesday, and Friday from 8:30
a.m. - 4:30 p.m.; and Wednesday and Thursday from 8:30
a.m. - 5:30 p.m.
7. Do I have to pay my bill all at once or is there a
payment plan option?
Payment
plans are available for all National University programs.
Payment plans must be requested. The first payment plus a $20
payment plan fee must be paid by the tuition due date. For more
information, or to request a payment plan, contact Student Accounts
Specialist Sharon
Cataldo at 630-889-6557.
8. What happens if I don't pay my bill on
time?
A non-refundable $15.00 late payment fee is assessed to all unpaid
accounts that have not been paid by the tuition due date. A non-refundable
1.5% finance charge is assessed on the 15th of each month on all
open balances. A hold will be placed on all accounts not allowing
registration until the balance is paid in full.
9. What happens if I overpay?
Credits are not left on student account for upcoming
trimesters. Refund checks are issued when an account has a credit
balance. Checks can be picked up at the cashier window during
regular business hours. Proper photo identification must be
presented to pick up a check.
10. How can I receive financial aid to pay my student
account balance?
The Office of Financial Aid is available to provide assistance and
resources to help students with the financial aid process. You can
contact the Office of Financial Aid at 1-800-826-6285 ext. 6518 or
630-889-6518.
11. What if I am waiting for financial aid to get
processed when my tuition is due?
If financial aid loans or grants are awarded and accepted by the
prior two weeks to the start of class, and the aid awarded is
enough to cover the full tuition and fees for the trimester, there
will be no late charge added. If the amount of aid awarded and
accepted is less than the total tuition and fees due, the amount
due from the student must be paid by the tuition due
date.
12. Will my financial aid be applied directly to my
student account?
Yes. The Office of Financial Aid notifies the Student Accounts
Manager when aid is ready and it is applied directly to your
account.
13. When do I get my refund check for each
trimester?
If your financial aid is awarded and accepted by the two weeks
prior to the start of class, your refund check should be ready
during the second week of the trimester. After the second week
disbursements, refund checks can be issued up to 14 business days
after federal loans have been applied to your student account.
Refund checks can be picked up at the cashier window in Janse Hall
(photo identification is required).
14. When will my student loans be
disbursed?
The Office of Financial Aid sends over all loan information to
your student account. For confirmation dates, contact the Office of
Financial Aid at 1-800-826-6285 ext. 6518 or 630-889-6518.
15. Who do I contact if my loan amounts are not
accurate?
The Office of Financial Aid corrects all adjustments needed to be
made on Direct Loans. You can contact them at 1-800-826-6285 ext.
6518 or 630-889-6518.
16. What is the University Withdrawal
Policy?
View the University Refunds
and Withdrawal Policy. The policy is also published in the
Academic Bulletin.
17. What happens to my balance if I drop courses or
withdraw?
The refund policy applies to dropped courses and/or withdrawals. A
student's account may be credited a pro-rated tuition refund
depending on the drop or withdraw date. Any credit on an account
due to a dropped course or withdrawal will be refunded back to the
Direct Loans. Depending on your financial aid status, dropping a
class and/or withdrawing can cause a portion of your loans to be
sent back to your Direct Loans leaving a balance due.
