Consumer Information

Accreditation Information and Grievance Procedures

NUHS Accreditations, Approvals, and Listings

NUHS is accredited by the Higher Learning Commission (HLC), of the North Central Association of Colleges and Schools(NCA). North Central Association of Colleges and Schoolswas founded in 1895 as one of six regional institutional accreditors in the United States. The Higher Learning Commission accredits, and thereby grants membership in the Commission and in the North Central Association, degree-granting post-secondary educational institutions in the North Central region.

Instructions for Filing a Complaint with the Higher Learning Commission of NCA

Grievance Procedures

Complaint Processes required by 34 CFR § 668.43 (Program Integrity Rule)

United States Department of Education Regulation 34 CFR § 668.43(b) requires institutions of higher education authorized under Title IV of the Higher Education Act to make available to enrolled or prospective students upon request documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity.

NUHS Internal Grievance Process

Most external grievance processes require that the student first exhaust internal processes. NUHS expects that any student complaint will be filed in accordance with the procedures currently in place at the institution before seeking a resolution from a state or federal agency or any of the University's accreditation bodies. In the absence of or unfamiliarity with a procedure, the complaint should be filed with the Office of Student Services in the Caruth HEC-Annex in Florida or Janse Hall on the Illinois campus.

NOTE: No student will be subjected to any form of retaliation as a result of an earnest, good faith filing of a complaint. See: NUHS Non-Retaliation Policy.

How to File an Internal Academic or Non-Academic Grievance

In order to ensure an effective response, initial complaints should be prepared in a typed or written format. Complainants should describe the issue in their own words; include their full name and contact information. Please include dates and any college officials that were involved or have been contacted. Any supporting documentation, such as emails or other correspondence, should be included in order to help others understand the nature, context, actions, or events that lead to the complaint. Finally, the complainant should state what, if any, remedy is sought. 

Where to File an Internal Academic or Non-Academic Grievance

For Complaints Regarding the Financial Aid Program:

Robert Dame
Director of Financial Aid
2nd Floor, Janse Hall, Illinois campus
630-889-6515
rdame@nuhs.edu

For Complaints Regarding Programs within the College of Professional Studies - IL:

Dr. Robert Shiel
Dean of the College of Professional Studies - Illinois
Janse Hall, Illinois campus
630-889-6673
ntrongale@nuhs.edu

For Complaints Regarding Programs within the College of Professional Studies - FL:

Dr. Daniel Strauss
Dean of the College of Professional Studies - Florida
727-803-6123
dstrauss@nuhs.edu

For Complaints Regarding Programs within the College of Allied Health & Undergraduate Studies:

Dr. Randy Swenson
Dean of the College of Allied Health Sciences and Undergraduate Studies
630-889-6545
rswenson@nuhs.edu

For Complaints Regarding Programs within the Lincoln College of Post-professional, Graduate and Continuing Education:

Dr. Jenna Glenn
Dean of Lincoln College of Post-professional, Graduate, and Continuing Education
630-889-6620
jglenn@nuhs.edu

For Complaints Regarding any Non-Academic University Issue (Discipline, Discrimination, Sexual Misconduct, Harassment, Disabilities, Privacy, Misuse of Computing Resources, Mental Health Concerns, Student Safety & Security, etc.)

Dr. Daniel Driscoll
Dean of Students
630-889-6546
ddriscoll@nuhs.edu

Where to File a Complaint With a Program's Accrediting Agency

For the Chiropractic Program (IL and FL): The Council on Chiropractic Education (CCE) complaint process is located on the website www.cce-usa.org under the keywords "CCE Policy 64."

For the Chiropractic Program (only FL): The Commission for Independent Education, Florida Dept. of Education, has also licensed this program in FL. To file a complaint with this body contact the Commission at 325 W. Gaines St., Suite 1414, Tallahassee, FL 32399, 888-224-6684.

For the Naturopathic Medicine Program: In addition to the HLC, the ND program has been accredited by the Council on Naturopathic Medical Education (CNME). To file a complaint with this body contact CNME, 342 Main St., PO Box 178, Great Barrington, MA 01230, 413-528-8877. 

For the Acupuncture & Oriental Medicine Program: The Accreditation Commission for Acupuncture and Oriental Medicine (ACAOM) complaint process is located on the website www.acaom.org at this address: www.acaom.org/students/.

For the Bachelor of Biomedical Science & the Associate in Applied Science in Massage Therapy Programs: The Higher Learning Commission (HLC), of the North Central Association of Colleges and Schools(NCA) complaint process instructions can be found at this link: Filing a Complaint with the HLC of NCA.

For the Massage Therapy Certification Program: Accredited by the Commission on Massage Therapy Accreditation (COMTA) the complaint procedure is located on the website www.comta.org under the keywords " Complaint Procedure."

State Licensing Complaints

Note: Also applies to programs on FL campus.

Illinois State Board of Education
100 N. 1st St., Springfield, IL 62777
866-262-6663 or 217-782-4321

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